Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within United States.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Eligible items may be returned within 30 days of delivery. Items must be unused, in their original condition and packaging where applicable, include original tags where applicable, and be accompanied by proof of purchase. Contact zyro_scales@gmail.com with your order number and reason before sending anything back. Return shipping costs depend on the reason and circumstances; we will confirm whether we provide a label or you arrange and pay for shipping. Certain items are non-returnable, including perishable goods, personalized products, applicable personal care items, hazardous materials, flammable liquids or gases, and gift cards. Approved refunds are issued to the original payment method and may take up to 10 business days after approval.See details

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at zyro_scales@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.